Refunds and Returns
The Baskits Difference
When you place an order with Baskits, you can trust us to deliver amazing quality and unique gift options with the highest level of service. If you are not completely satisfied with your purchase, simply let us know and we would be happy to provide a refund or exchange. Please contact us at 1-800-561-9177 or email us at email@example.com for assistance.
Changes to Order Placed
Our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the shipping date.
Exchange or Return
Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Gifts must be unopened and in original packaging. Exchanges or Returns are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Personalized items are final sale. Please contact us at 1-800-561-9177 or email us at firstname.lastname@example.org for assistance with the return or exchange.
At Baskits, we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.
Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.
We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. As Canada’s leading gift delivery company, our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a component supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Baskits!