Refunds and Returns

Our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared once received and therefore changes cannot be made or orders cannot be cancelled within 48 hours of the shipping date.

Holiday Season - For orders placed during the holiday season for delivery before Christmas (November and December), we will try our best to make any requested changes to orders, but cannot guarantee it.   

• If you've entered your email to receive a sign-up coupon code and do not see it in your inbox within a few minutes, please check your spam, junk, and promotions folders. If you still cannot locate your code, please try signing up again in case the email address was entered incorrectly.
• Please note that coupon codes must be entered at the time of checkout. We are unable to apply a coupon code, issue a refund, credit, or rebate for the value of the coupon, or otherwise adjust an order after it has been placed if the code was not received, was not entered, or was forgotten at checkout.
• By placing an order without applying the coupon code, you acknowledge that the order will be processed at the price displayed at checkout, and the coupon cannot be applied retroactively.
• For immediate assistance with a missing code, please contact our Customer Support team at help@baskits.ca before placing your order.

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Gifts must be unopened and in original packaging. Exchanges or Returns are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Please contact us at 1-800-561-9177 or email us at help@baskits.com for assistance with the return or exchange.

Unopened, non-perishable gifts in their original packaging can be exchanged or returned within 30 days from the order date.

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. 

Yes. Non-perishable/non-food items can be exchanged in person by visiting our head office location or we will arrange pick-up/delivery as required.

At Baskits, we take great pride in selecting only the freshest and finest products available. For visual display purposes only, food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. As Canada’s leading gift delivery company, our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a component supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Baskits!

When you choose Baskits, you can trust us to deliver exceptional quality, thoughtfully curated gifts, and the highest level of service. We strive to exceed the expectations of both our customers and their recipients. If, however, you are not completely satisfied with your purchase or the gift you've received, please let us know. Our team is committed to understanding your concerns and working with you to find the best possible solution. For assistance, please contact us at 416-755-1100 (toll free 1-800-561-9177) or email us at help@baskits.com.