Shipping Policy

 Holiday Shipping Policy

Please see below for the last day to place an order for arrival before Christmas (December 25th) delivery.

CANADA

BC, NL – December 12
AB, SK, MB, PE, NS, NB – December 14
ON, QC – December 16
GTA – December 22

UNITED STATES

West Coast – December 12
Central US – December 14
East Coast – December 16

During the holiday season, residential gifts may be delivered up until 8 pm.

Please note: Delivery is attempted on the date selected; however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, the concierge, a neighbour, or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further instructions/direction.

GREATER TORONTO AREA (GTA)

  • During the peak holiday season (Nov/Dec) deliveries will be made the next day or later.

 DELIVERY ACROSS CANADA

Orders Placed:

  • Mon-Fri: Orders received by 1:00 pm ET for any address outside of the GTA will ship out the same day from our warehouse.
  • Mon-Fri: Orders received after 1:00 pm ET for any address outside of the GTA will ship out the next business day from our warehouse.
  • During the peak holiday season (Nov/Dec) gifts will be shipped the next day or later.
  • Ontario & Quebec: 1−3 business days.
  • Other Provinces/Territories: 4−9+ days*.
  • Please note: we work with a third party for deliveries outside of the Greater Toronto Area and are unable to redirect deliveries with this partner once they have left our warehouse.
  • Please Note: Gifts containing alcohol are available for delivery to addresses in Ontario Only and can be ordered by individuals who are 19+ years of age.

DELIVERY TO THE UNITED STATES OF AMERICA (USA)

Orders Placed:

  • Mon-Fri: Orders received by 1:00 pm ET for any address outside of the GTA will ship out the same day from our warehouse.
  • Mon-Fri: Orders received after 1:00 pm ET for any address outside of the GTA will ship out the next business day from our warehouse.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next day or later.
  • 3-8 business days for standard delivery*
  • Please note: there may be delays due to customs.
  • Please note: We are not able to ship gifts containing alcohol to addresses outside of Ontario, Canada

* Faster delivery service may be available. Add product to cart to check rates and see options available.

TORONTO AND GREATER TORONTO AREA (GTA)

We offer same day local delivery in the GTA Monday to Friday, between 9:00 am and 5:00 pm Eastern Time.

Orders Placed:

  • Mon-Fri: Orders received by 10:00 am ET for addresses within the GTA will be delivered the same business day. (For example, orders received on Monday by 9:00 am, will be delivered on Monday)
  • Mon-Fri: Orders received after 10:00 am ET for addresses within the GTA, will be delivered next business day. (For example, orders received on Monday at 2:00 pm, will be delivered on Tuesday) 

Shipping Information Other:

  • Large Orders - Multiple boxes delivered to a single location may be boxed together.
  • Festive Season – To avoid disappointment, please order as early as possible during Nov/Dec.
  • Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
  • Hospitals & Hotels (GTA) - Deliveries to hospitals and hotels are only recommended within the GTA. Please provide the recipient’s full name, room number, and whether the recipient is a patient, guest, employee, etc.
  • Hospitals & Hotels (Outside of the GTA) - For areas outside of the GTA, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
  • Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.

Undeliverable items:

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

If this occurs:

  • We will deliver a second time to the same address provided at no extra cost. Additional fees will apply if the second delivery is unsuccessful.  
  • If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.