Our Policies

Stuff you may be interested to know
Cancellations & changes

Our goal at Baskits is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the shipping date


Every year, our design team scours the globe to carefully curate the finest gifts to fill our Baskits. From new and well-loved brands to unique products made exclusively for us. Each assortment is precisely crafted to fit the theme of accompanying products and physical vessel size selected. For a number of reasons, we strongly recommend that you select a baskit designed by our team of experts. However, if desired, we would be pleased to customize any one of our baskits to your specific selections for an additional charge of $15 per baskit. Customization services are provided on a complimentary basis for orders of 25 or more baskits. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.


At Baskits, we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.

Exchanges & return

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Gifts must be unopened and in original packaging. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Personalized items are final sale.

Food safety

Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.


Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us any time.

Shipping & Delivery

Greater Toronto Area (GTA)

  • Mon-Fri: Orders received by 1:00pm ET for addresses within the GTA will be delivered next business day. (For example, order received on Monday by 9am, will be delivered on Tuesday)
  • Mon-Fri: Orders received after 1:00pm ET for addresses within the GTA, will be delivered in two business days. (For example, order received on Monday at 2:00pm, will be delivered on Wednesday) 
  • During the peak holiday season (Nov/Dec) deliveries will be made next-day or later.

We offer local delivery in the GTA Monday to Friday, between 9:00am and 5:00pm Eastern Time.

During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, a neighbour or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.

Across Canada

  • Mon-Fri: Orders received by 1:00pm ET for any address outside of the GTA will ship out the same day from our warehouse.
  • Mon-Fri: Orders received after 1:00pm ET for any address outside of the GTA will ship out next business day from our warehouse.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • Ontario & Quebec: 1−3 business days.
  • Other Provinces/Territories: 4−9+ days*.
  • Please note: we work with third party for deliveries outside of the Greater Toronto Area and are unable to redirect deliveries with this partner once they have left our warehouse.
  • Please Note: Gifts containing alcohol are available to send to addresses in Ontario Only. 

United States

  • Mon-Fri: Orders received by 1:00pm ET for any address outside of the GTA will ship out the same day from our warehouse.
  • Mon-Fri: Orders received after 1:00pm ET for any address outside of the GTA will ship out next business day from our warehouse.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • 3-8 business days for standard delivery*
  • Please note: there may be delays due to customs and we cannot ship alcohol to the United States.
  • Please note: We are not able to ship gifts containing alcohol to addresses outside of Ontario, Canada

* Faster delivery service is available. Add product to cart to check rates.

Shipping & Delivery - Holiday Deadlines

For Christmas delivery, please order no later than:


BC, NL – December 12
AB, SK, MB, PE, NS, NB – December 14
ON, QC – December 16
GTA – December 22


West Coast – December 12
Central US – December 14
East Coast – December 16

Shipping & Delivery - Other Information
  • Large Orders - Multiple boxes delivered to a single location may be boxed together.
  • Festive Season – To avoid disappointment, please order as early as possible during Nov/Dec.
  • Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
  • Hospitals & Hotels (GTA) - Deliveries to hospitals and hotels are only recommended within the GTA. Please provide the recipient’s full name, room number and whether the recipient is a patient, guest, employee, etc.
  • Hospitals & Hotels (Outside of the GTA) - For areas outside of the GTA, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
  • Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. As Canada’s leading gift delivery company, our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a component supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Baskits!

Undeliverable items

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

If this occurs:

  • We will deliver a second time to the same address provided at no extra cost. Additional fees will apply if the second delivery is unsuccessful.  
  • If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.


The terms & conditions for Baskits Inc. are governed under Canadian law.