Need Help?

Answers to frequently asked questions
I’m having problems placing an order. What do I do?

If you are having trouble at any stage of the process, we are happy to help! Call us at 416-755-1100 (toll free 1-800-561-9177) or email us at and we will respond in a timely manner.

How do I track an order?

Once your order is placed, you will receive a confirmation email which will include a tracking number. You can enter that number on our tracking page to follow your Baskit on its journey.

Can I add to/change or cancel an existing order?

Because we aim to provide efficient service and delivery, we like to prepare gifts immediately after orders are placed. Therefore, orders cannot be changed within 48 hours of the shipping date. You can read more about our cancellation policy here.

Can I checkout with multiple shipping addresses?

Yes! You can send multiple baskits to different addresses in a single web checkout session/transaction. Just add your desired gifts to cart and our website will walk you through the rest! If you are ordering more than 10 baskits, you may want to consider using our large order form, which can be found here.

COVID-19 Protocols

The health and well-being of our clients, our employees, and the community are of utmost importance to us and so we have implemented a number of protocols related to COVID-19, specifically:

  • We have drastically increased the strength and frequency of cleaning and disinfection, focusing heavily on frequently-touched surfaces such as tables, doorknobs, light switches, handles, desks, toilets, faucets, and sinks, per WHO guidelines.

  • We are encouraging employees to wash hands frequently throughout the day. We are also encouraging employees to maintain adequate distance between one another at all times when working, during breaks, at meetings and at all other times.

  • Wherever possible, we have asked that each member of our team work from home.

  • We are closely monitoring information from Toronto Public Health, the Ontario Ministry of Health, the Public Health Agency of Canada, and the World Health Organization for updates and communicating these updates to our team so they can remain safe both inside and outside of the workplace.

For more information on our experience during the pandemic, please check out this article in View From The Vibe.


What are your rates for shipping and how long will delivery take?

Shipping rates and delivery times vary depending on where you want the product delivered, how soon you need it, and whether it is being delivered within Canada or the United States. Our deliveries can be segregated into two groups:

Local Courier – These are hand deliveries within the Greater Toronto Area which are made via local courier. Charges are $14 per address. For multiple baskits to the same address, we charge $14 for the first baskit and $4 for each subsequent gift to the same address. This is because local couriers charge us based on the space utilized in their delivery vehicles. For large baskits (items greater than $300) delivered within the GTA, we charge $30 per address, again given the rates of local couriers.

UPS – These are deliveries outside of the Greater Toronto Area (United States and the rest of Canada) which are delivered via UPS. Charges are subject to their pricing algorithm, which you can see by adding items to the cart or by contacting us.

At this time, we only ship across Canada and the USA. However, orders may originate from anywhere in the world. You can read more about specific shipping and delivery policies here.

Will I get a shipping confirmation?

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Baskit on its journey!

Do you ship outside of North America?

Unfortunately, we only deliver throughout Canada and the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is Canada or the United States.

Which shipping carriers do you use to ship?

In addition to our own fleet, we like to support local carriers to deliver products within the GTA, and partner with UPS to deliver outside of the GTA.

My order didn’t arrive when it was supposed to. What do I do?

Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please contact us at 416-755-1100 (toll free 1-800-561-9177) or email us at and we will gladly assist. We always recommend erring on the side of caution when selecting a delivery date, especially for areas outside of the GTA.

Why don’t you offer free shipping?

We ship across North America and provide real-time tracking and proof of delivery as a part of the cost of shipping. If anything goes wrong, we’ll make it right. Some companies offer "free shipping" by not offering customer service and/or by reducing the quality and/or number of items in their baskets. We are unwilling to alter the quality of our gifts/services and prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer free shipping. The good news is the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.


How do I find a specific product?

You can use the search function on our website, located at the right of our top menu. Search by keywords, brand names, or categories!

Can I find your products in stores?

Yes! We have three store locations in Toronto, conveniently located Downtown, Midtown and North Toronto. You can find directions to each here.

How many people are your gifts for?

Many of our clients send our products to offices or groups. As a result, we are often asked what size gourmet baskit is appropriate. As a general guideline, our $50 gifts work well for 1-2 people; $75 for 2-4 people; $100 for 4-6 people; $150 for 6-8 people and $200 for 8-12 people.

What size are your baby clothes?

We try our baby clothes are sized up to ensure 12 months. We find this is best in case of large babies and/or belated gifts.

How do I get my products in your baskits?

Each year, our design team scours the globe to carefully hand-select the finest gifts to fill our Baskits. Though we actively source internally, suppliers and companies who wish to work with us are welcome to send us products for consideration. This is a great marketing and business opportunity for any brand. If you are a supplier hoping to work with us, please visit our supplier page for more information.

Payment and Returns

What forms of payment do you accept?

We accept credit cards, including VISA, MasterCard, and American Express. Online, we accept digital payment methods such as PayPal. We also accept cash payments in our stores. For large, recurring corporate clients, we offer payment terms. We ask that new corporate clients seeking to establish credit with us conduct their first few transactions via prepayment. To set up an account and request credit terms, please fill out our Credit Application Form and email to

How can I change currency?

You can change your preferred currency at any point while browsing our website. On the top of the page on the left side, you should see a black bar with your currency. Click on the arrow beside it to switch between Canadian and US dollars. Please note you can pay in either currency and ship to either country (Canada or US).

Do you offer gift cards or flowers?

Unfortunately, we do not offer gift cards or live flowers at this time. However we do have an exquisite collection of faux flowers.

Can I return a product I purchased online?

Due to health and safety regulations, we cannot exchange or accept returns on food products. Non-perishable items may be exchanged at our head office. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Refunds may only be issued to the purchaser and incurred shipping charges are not refundable. You can read more about our policies on returns and other issues here.

Why don’t you offer discounts or have sales?

Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.