Need Help?

<div class="col-lg-12 slogan">Answers to frequently asked questions</div> <div class="col-sm-5 col-md-5 col-lg-5 featured-image"><img class="__mce_add_custom__" title="need-help.png" src="https://cdn7.bigcommerce.com/s-v0xtrjmuve/product_images/uploaded_images/need-help.png" alt="need-help.png" width="888" height="1526" /></div> <div class="col-sm-7 col-md-7 col-lg-7 main-content"> <div id="accordion" class="col-lg-12"> <div class="accordion-item"> <div class="accordion-toggle">I&rsquo;m having problems placing an order. What do I do?</div> <div class="accordion-content"> <p>If you are having trouble at any stage of the process, we are happy to help! Call us at 416-755-1100 (toll free 1-800-561-9177) or email us at <a href="mailto:help@baskits.ca">help@baskits.ca</a> and we will respond in a timely manner.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">Am I able to customize a Gift Basket and/or Gift Box?&nbsp;</div> <div class="accordion-content"> <p>We would be pleased to customize any one of our ready to ship gift baskets to your specific selections for an additional charge of $15 per baskit. Alternatively, you can also design and customize your own gift with our&nbsp;<a title="Design A Gift" href="https://baskits.com/design-a-gift">Design A Gift</a>&nbsp;service. &nbsp;For customization orders of 10 or more, email us&nbsp;at&nbsp;<a href="mailto:help@baskits.ca">help@baskits.ca</a>&nbsp;and we will be happy to assist you.&nbsp;Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">I have questions about your shipping policy?</div> <div class="accordion-content"> <p>For any questions relating to shipping, please visit our Shipping Policy <a title="Baskits Shipping Policy " href="https://baskits.com/shipping-policy/">here</a></p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">How can I track my order?</div> <div class="accordion-content"> <p>For any questions relating to tracking your order, please visit our Track Order Page <a title="Track Order" href="https://baskits.com/track-order">here</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">I have questions about your Refund and Return Policy?</div> <div class="accordion-content"> <p>For any questions relating to exchanges, refunds and returns, please visit our Refund and Returns Policy <a title="Baskits Refunds and Return Policy" href="https://baskits.com/refunds-and-returns/">here</a></p> </div> </div> <h2>Products</h2> <div class="accordion-item"> <div class="accordion-toggle">How do I find a specific product?</div> <div class="accordion-content"> <p>You can use the search function located at the top left of any page on our website. Search by keywords, product name, brand names, or categories! You can also use our&nbsp;<a title="Gift Finder" href="https://baskits.com/gift-finder/" target="_blank" rel="noopener">Gift Finder</a>&nbsp;tool to help narrow down options by recipient and budget.&nbsp;</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">Can I find your products in stores?</div> <div class="accordion-content"> <p>Yes! Our Head office is located at 74 Railside Road in Toronto, Ontario. You can find directions&nbsp;<a href="https://baskits.com/gift-baskets-toronto">here</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">How many people are your gift baskets for?</div> <div class="accordion-content"> <p>Many of our clients send our products to offices or groups. As a result, we are often asked what size gourmet basket is appropriate. As a general guideline, our $50 gift baskets work well for 1-2 people; $75 for 2-4 people; $100 for 4-6 people; $150 for 6-8 people and $200 for 8-12 people.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">What size are your baby clothes?</div> <div class="accordion-content"> <p>Most of our baby clothes are sized up to 12 months.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">I am interested in becoming a supplier. What do I need to do?</div> <div class="accordion-content"> <p>Each year, our design team scours the globe to carefully hand-select the finest gifts to fill our Baskits. Though we actively source internally, suppliers and companies who wish to work with us are welcome to send us products for consideration. This is a great marketing and business opportunity for any brand. If you are a supplier hoping to work with us, please visit our <a href="https://www.baskits.com/suppliers">supplier</a> page for more information.</p> </div> </div> <h2>Payment, Currency and Other Options</h2> <div class="accordion-item"> <div class="accordion-toggle">GST/HST HOLIDAY RELIEF</div> <div class="accordion-content"> <p>The Government of Canada has announced a proposed measure to provide GST/HST relief on certain items from December 14, 2024, to February 15, 2025.</p> <p>Many of the items sold by Baskits are included in the items which are exempt from GST/HST during the noted period.&nbsp; These include certain food and drink items and certain children&rsquo;s items such as clothing and toys.</p> <p>In guidance with respect to the GST/HST holiday, the Government notes that a gift basket is exempt from GST/HST if it &ldquo;contains food and other items, if 90% or more of the total value of the basket corresponds to items that would have no GST/HST charged on them if they were supplied separately".</p> <p>This guidance is located at the following Government website:&nbsp; <a href="https://www.canada.ca/en/services/taxes/child-and-family-benefits/gst-hst-holiday-tax-break.html">https://www.canada.ca/en/services/taxes/child-and-family-benefits/gst-hst-holiday-tax-break.html</a></p> <p>Baskits has analyzed our compliment of product offerings and, during the GST/HST holiday period from December 14, 2024, to February 15, 2025, <strong>we will not be charging GST/HST on all applicable gift baskets, gift boxes and individual products.</strong></p> <p><span lang="EN-CA">Please note that the cost of shipping does not receive GST/HST relief under the GST/HST holiday. This means that Baskits will continue to charge GST/HST on all shipping costs as per usual, regardless of the product, gift basket or gift box being shipped. </span></p> <p>If you have any questions with respect to this matter, please don&rsquo;t hesitate to contact our sales team at <a href="mailto:help@baskits.com">help@baskits.com</a> or 1-800-561-9177.&nbsp;</p> <p>Wishing you all the very best this holiday season from the Baskits team!</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">What forms of payment do you accept?</div> <div class="accordion-content"> <p>We accept credit cards, including VISA, MasterCard, and American Express. Online, we accept digital payment methods such as PayPal, Google Pay and Apple Pay. We also accept cash payments in our store. For large, recurring corporate clients, we offer payment terms. We ask that new corporate clients seeking to establish credit with us conduct their first few transactions via prepayment. To set up an account and request credit terms, please fill out our <a href="https://baskits.com/content/Credit_Application.pdf" target="_blank" rel="noopener">Credit Application Form</a> and email to <a href="mailto:AccountsReceivable@baskits.ca">AccountsReceivable@baskits.com</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">How can I change currency?</div> <div class="accordion-content"> <p>You can change your preferred currency at any point while browsing our website. On the top of the page on the right side, you will see grey and white boxes indicating currency. Click on the currency you would like to use. Please note you can pay in either currency and ship to either country (Canada or US).</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">Do you offer flowers?</div> <div class="accordion-content"> <p>We do offer an exquisite collection of <a href="https://baskits.com/shop-by-category/faux-flowers/">faux flowers</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">Do you offer Baskits eGift Cards?</div> <div class="accordion-content"> <p>Yes. Baskits now has eGift Cards available for purchase. To purchase a Baskits eGift Card, click <a title="Baskits eGift Cards" href="https://baskits.com/egift-cards/">here</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">How do I redeem a Baskits eGift Card?</div> <div class="accordion-content"> <p>For any questions regarding Baskits eGift Cards including how to redeem, review all the frequently asked questions in the description details&nbsp;<a title="Baskits eGift Cards" href="https://baskits.com/egift-cards/">here</a>.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">Why don&rsquo;t you offer discounts or sales often?</div> <div class="accordion-content"> <p>Many businesses &ldquo;mark up to mark down&rdquo; to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won&rsquo;t quit until you are satisfied.</p> <p>&nbsp;</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">What are the Terms and Conditions for any Baskits Promotion?</div> <div class="accordion-content"> <p>Limit 1 coupon per customer. Cannot be combined with any other offers or discounts. Offer is not transferable and not valid for cash or cash equivalent. Discount applies to gift baskets and gift boxes only, not to applicable taxes and shipping charges. No adjustments on previous purchases. Offer subject to change without notice. Other restrictions may apply. Online: Discount applied with Coupon Code.</p> </div> </div> <div class="accordion-item"> <div class="accordion-toggle">What are the Terms and Conditions of the Mother's Day Promotion?</div> <div class="accordion-content"> <p data-pm-slice="1 1 []">Spend $120 or more (before applicable taxes) and get $20 off. Some Exclusions Apply. Offer valid until May 11, 2024. Limit 1 coupon per customer. Cannot be combined with any other offers or discounts. Offer is not transferable and not valid for cash or cash equivalent. No adjustments on previous purchases. Offer subject to change without notice. Online: Discount applied with Coupon Code. Promo codes <strong>CELEBRATEMOMCA</strong> (FOR CANADIAN CUSTOMERS) OR <strong>CELEBRATEMOMUS</strong> (FOR US CUSTOMERS).</p> <p><strong>What are the dates for the Mother's Day Promotion?</strong></p> <p>The Mother's Day Promotion runs from April 22 to May 11, 2025 at 11:59pm.</p> <p><strong>How do I qualify for the promotion?</strong></p> <p>To qualify, spend $120 or more (before applicable taxes) between the promotion dates and you will receive $20 off with coupon code.</p> <p><strong>Do I need to have a promo code to get $20 off at Checkout?</strong></p> <p>Yes. Once you have qualified for the promotion, please enter the following codes at checkout depending on your currency. Promo codes <strong>CELEBRATEMOMCA</strong> (FOR CANADIAN CUSTOMERS) OR <strong>CELEBRATEMOMUS</strong> (FOR US CUSTOMERS).</p> <p><strong>Can this promotion be combined with any other offers?</strong></p> <p>No. This promotion cannot be combined with any other offers or promotions.</p> <p><strong>Can I use the code more than once?</strong></p> <p>Only 1 coupon per customer.</p> </div> </div> </div> </div>