3 Keys to Great Customer Service

3 Keys to Great Customer Service

2021 Jan 15th

At Baskits, we ensure our customer's experience exceeds their expectations! You can always count on us to deliver a gift that is thoughtfully curated with impressive stand-alone products (with a customer service team to boot!)

When it comes to customer service, we feel there are 3 key components that make for the best experiences and what we focus on to ensure we are providing nothing short of the best.

1. An exceptional gift collection. Each year, we work with top brands from Canada and around the world to create a new catalog which features collections to make it easy for you to select the perfect gift for any occasion. Each item is hand-selected for quality and insurance that even standing alone it is an impressive product. A key part of providing great customer service is ensuring that we are sending the very best gifts on your behalf.

2. A dedicated Customer Care team. We understand that when choosing our service, you are trusting us with your reputation and thoughtful gestures; and that is a responsibility we take very seriously! Our services include a fantastic team of Gift Specialist who are dedicated to ensuring that your needs are met with ease. There is always a “real person” waiting and ready to assist you either by phone or email.

3. We provide direct delivery, tracking and insurance. Placing your order is easy-peasy! An important part of our customer experience is the ability to have your gifts delivered right to your recipient’s doorstep with tracking, knowledge of when they have arrived and confidence that in the event of an unforeseeable circumstance, our team is ready to assist. When you place your order for delivery within Canada and the US with Baskits, you receive your tracking number as soon as your gifts leave our facility, you can use your tracking number to follow transit as well as see the date, time and recipient of the gift once delivered. Baskits also provides complete insurance of your thoughtful gifts.

The next time you’re looking for the very best gifts for any occasion, which can also be delivered for you right to any doorstep, visit our website at Baskits.com or connect with our fantastic Customer Care team. We are here and ready to assist!

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NORTH AMERICA'S PREMIER GIFTING SERVICE - DELIVERY ACROSS USA AND CANADA

For over 35 years, Baskits' has made thoughtful gifting quick and easy with gift baskets and gift boxes for every occasion delivered right to the door across Canada and the USA. We also offer same-day delivery in the Greater Toronto Area (GTA). Founded in 1985, Baskits is a certified woman-owned Canadian Business and has been recognized by the Globe and Mail as one of Canada’s Top growing companies 3 years in a row (2020,2021,2022). Baskits offers exclusive brands, exceptional quality products, and unique designs to celebrate any occasion. We also offer corporate gifting concierge services including Ready to Ship Gifts, Semi-Custom options to add your logo or Fully Custom options for employee, client and referral gifitng programs.

Baskits is the #1 Premium gifting service in Canada and we offer many Canadian gift baskets to surprise and delight everyone and for every occasion. All of our gift baskets and gift boxes are backed by the Baskits Guarantee: 1. Only Top-quality, hand-selected products are included in every gift. 2. Gift baskets and Gift Boxes are delivered just as you see them online. 3. With real time tracking, you can rest assured that your gift will be delivered on-time. 4. Outstanding customer service always. 5. Satisfaction guaranteed or your money back.

No matter which gift basket or gift box you choose, we know your recipient will love our premium selection of decadent sweets, wine, alcohol, gourmet nuts, chocolate, and other delights. We also have gluten-free, vegan, and kosher options available. For your next celebration, choose only the best, choose Baskits!

Finding a reputable and trustworthy gift basket company in Canada can be a daunting and challenging endeavour. Research often begins with generic terms plugged into a search engine – terms that don’t identify quality, reliability or customer service. These terms might include “personalized gifts Canada”, “gift baskets Canada”, “gift boxes Canada”, “basket Canada” or “baskets Canada”. Well, search no further. Baskits has over 35 years’ experience delivering gift baskets and gift boxes containing only the highest quality products, delivered on time and with best-in-class customer service.

WHERE WE DELIVER

We Ship Across Canada + USA

For over 35 years, Baskits has been delivering the finest gifts to lucky recipients all across Canada, in Toronto, Calgary, Ottawa, Vancouver, Edmonton, Montreal, Winnipeg, London Ontario, Victoria BC, Halifax, Mississauga, Hamilton, Kelowna, Saskatoon, Windsor Ontario, Barrie, Brampton, Regina, Sudbury and more!

We also deliver gift baskets and gift boxes all across the United States of America.

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