If you are having trouble at any stage of the process, we are happy to help! Call us at 416-755-1100 (toll free 1-800-561-9177) or email us at help@baskits.ca and we will respond in a timely manner.
We would be pleased to customize any one of our ready to ship gift baskets to your specific selections for an additional charge of $15 per baskit. Alternatively, you can also design and customize your own gift with our Design A Gift service. For customization orders of 10 or more, email us at help@baskits.ca and we will be happy to assist you. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.
For any questions relating to shipping, please visit our Shipping Policy here
For any questions relating to tracking your order, please visit our Track Order Page here.
For any questions relating to exchanges, refunds and returns, please visit our Refund and Returns Policy here
Products
You can use the search function located at the top left of any page on our website. Search by keywords, product name, brand names, or categories! You can also use our Gift Finder tool to help narrow down options by recipient and budget.
Yes! Our Head office is located at 74 Railside Road in Toronto, Ontario. You can find directions here.
Many of our clients send our products to offices or groups. As a result, we are often asked what size gourmet basket is appropriate. As a general guideline, our $50 gift baskets work well for 1-2 people; $75 for 2-4 people; $100 for 4-6 people; $150 for 6-8 people and $200 for 8-12 people.
Most of our baby clothes are sized up to 12 months.
Each year, our design team scours the globe to carefully hand-select the finest gifts to fill our Baskits. Though we actively source internally, suppliers and companies who wish to work with us are welcome to send us products for consideration. This is a great marketing and business opportunity for any brand. If you are a supplier hoping to work with us, please visit our supplier page for more information.
Payment, Currency and Other Options
The Government of Canada has announced a proposed measure to provide GST/HST relief on certain items from December 14, 2024, to February 15, 2025.
Many of the items sold by Baskits are included in the items which are exempt from GST/HST during the noted period. These include certain food and drink items and certain children’s items such as clothing and toys.
In guidance with respect to the GST/HST holiday, the Government notes that a gift basket is exempt from GST/HST if it “contains food and other items, if 90% or more of the total value of the basket corresponds to items that would have no GST/HST charged on them if they were supplied separately".
This guidance is located at the following Government website: https://www.canada.ca/en/services/taxes/child-and-family-benefits/gst-hst-holiday-tax-break.html
Baskits has analyzed our compliment of product offerings and, during the GST/HST holiday period from December 14, 2024, to February 15, 2025, we will not be charging GST/HST on all applicable gift baskets, gift boxes and individual products.
Please note that the cost of shipping does not receive GST/HST relief under the GST/HST holiday. This means that Baskits will continue to charge GST/HST on all shipping costs as per usual, regardless of the product, gift basket or gift box being shipped.
If you have any questions with respect to this matter, please don’t hesitate to contact our sales team at help@baskits.com or 1-800-561-9177.
Wishing you all the very best this holiday season from the Baskits team!
We accept credit cards, including VISA, MasterCard, and American Express. Online, we accept digital payment methods such as PayPal, Google Pay and Apple Pay. We also accept cash payments in our store. For large, recurring corporate clients, we offer payment terms. We ask that new corporate clients seeking to establish credit with us conduct their first few transactions via prepayment. To set up an account and request credit terms, please fill out our Credit Application Form and email to AccountsReceivable@baskits.com.
You can change your preferred currency at any point while browsing our website. On the top of the page on the right side, you will see grey and white boxes indicating currency. Click on the currency you would like to use. Please note you can pay in either currency and ship to either country (Canada or US).
We do offer an exquisite collection of faux flowers.
Yes. Baskits now has eGift Cards available for purchase. To purchase a Baskits eGift Card, click here.
For any questions regarding Baskits eGift Cards including how to redeem, review all the frequently asked questions in the description details here.
Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.
Limit 1 coupon per customer. Cannot be combined with any other offers or discounts. Offer is not transferable and not valid for cash or cash equivalent. Discount applies to gift baskets and gift boxes only, not to applicable taxes and shipping charges. No adjustments on previous purchases. Offer subject to change without notice. Other restrictions may apply. Online: Discount applied with Coupon Code.
