Shipping Policy

Please see below for all the specific Holiday shipping dates and cut-offs. 

Holiday Shipping Policy

Please see below for the last day to place an order for arrival before Christmas (December 25^th) delivery.

GREATER TORONTO AREA (GTA)

• During the peak holiday season (Nov/Dec), same day delivery is not guaranteed and deliveries can be made the next day or later.

Please note: Delivery is attempted on the date selected; however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, we will attempt to contact the recipient and the gift may be left with reception, the concierge, a neighbor, or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further instructions/direction.

Orders received by 10:00 am ET for addresses within the GTA will be delivered the same business day. (For example, orders received on Monday by 9:00 am, will be delivered on Monday). Orders will be delivered in the GTA Monday to Friday, between 9:00 am and 5:00 pm Eastern Time.

Orders received after 10:00 am ET for addresses within the GTA, will be delivered next business day. (For example, orders received on Monday at 2:00 pm, will be delivered on Tuesday). Orders will be delivered in the GTA Monday to Friday, between 9:00 am and 5:00 pm Eastern Time.

For orders received Monday to Friday by 1:00 pm ET for any address outside of the GTA will ship out the same day from our warehouse. 
Orders received Monday to Friday after 1:00 pm ET for any address outside of the GTA will ship out the next business day from our warehouse.
Orders received on the weekend (Saturday and Sunday) will ship out the next business day from our warehouse.

Orders received Monday to Friday by 1:00 pm ET for any address outside of the GTA will ship out the same day from our warehouse.
Orders received Monday to Friday after 1:00 pm ET for any address outside of the GTA will ship out the next business day from our warehouse.
Orders received on the weekend (Saturday and Sunday) will ship out the next business day from our warehouse.

Canada Deliveries - For orders in Ontario (outside GTA) & Quebec, estimated delivery is between 1−3 business days. For order in other Provinces/Territories, estimated delivery is between 4−9+ days*. *Faster delivery service may be available. Once you add a product to cart and check out, you will be given the rates and options available.

USA Deliveries - For orders to the United States, estimated delivery is between 3-8 business days for standard delivery* Please note: there may be delays due to customs. *Faster delivery service may be available. Once you add a product to cart and check out, you will be given the rates and options available.

Any shipping addresses within the Greater Toronto Area are made via local courier. A flat rate of $14 per address. For multiple baskits to the same address, we charge $14 for the first baskit and $4 for each subsequent gift to the same address. This is because local couriers charge us based on the space utilized in their delivery vehicles. For large baskits (items greater than $300) delivered within the GTA, we charge $30 per address, again given the rates of local couriers.

Baskits shipping rates vary depending on where the product is being delivered to and how quickly it needs to be delivered. Deliveries are made via UPS and shipping charges are subject to their pricing algorithm. Shipping rates are calculated once an item has been added to the cart and you begin check out process, you will be given shipping options and rates. For additional assistance, please contact us at any time.

At this time, we only ship across Canada and the USA. However, orders may originate from anywhere in the world as long as the shipping destination is Canada or the United States.

In addition to our own fleet, we like to support local carriers to deliver products within the GTA, and partner with UPS to deliver outside of the GTA.

Yes! You can send multiple baskits to different addresses in a single web checkout session/transaction. Just add your desired gifts to the cart and our website will walk you through the rest! If you are ordering more than 10 baskits, you may want to consider using our large order form, which can be found here.

If your gift is being delivered within the GTA, you can supply us with a phone number for the recipient and our local courier would be happy to call them upon delivery to obtain the unit number as we do not want to leave the gift unattended in the chance there is no concierge. If a concierge is present in the building, they usually notify the recipient and hold the gift for them safely at the front desk.

If the gift is being delivered out of town it will ship via UPS. In this case, we would need to be notified to specifically ask to 'obtain a signature' so that the delivery driver takes the gift to a pick up facility and will leave a UPS pick up notification in the recipient’s mail box should there not be a concierge to receive it.

Yes. You can now checkout without a delivery address. At Checkout, simply choose Send Gift Via Email, provide us with the email address(es) of your recipient(s) and we will coordinate directly with them for delivery. 

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Baskit on its journey!

Once your order is on delivery, you will receive a confirmation email which will include a tracking number. You can enter the tracking number provided on our tracking page to follow your Baskit on its journey.

Unforeseen circumstances like weather conditions can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. Please see above for holiday delivery details. If your delivery did not arrive when expected, please contact us at 416-755-1100 (toll-free 1-800-561-9177) or email us at deliverytracking@baskits.ca and we will gladly assist. We always recommend erring on the side of caution when selecting a delivery date, especially for areas outside of the GTA.

We aim to provide efficient service and delivery. As such, we prepare gifts immediately after orders are placed. Therefore, order details cannot be changed within 48 hours of the shipping date. 

Please contact us at 416-755-1100 (toll free 1-800-561-9177) to make any changes to delivery addresses. As we work with a third party for deliveries outside of the Greater Toronto Area, we are unable to redirect deliveries with this partner once they have left our warehouse.

Gifts containing alcohol are available for delivery to addresses in Ontario, Canada Only.

Orders that contain alcohol can only be ordered by individuals who are 19+ years of age.

Hospitals & Hotels (GTA) - Deliveries to hospitals and hotels are only recommended within the GTA. Please provide the recipient’s full name, room number, and whether the recipient is a patient, guest, employee, etc.
(Outside of the GTA) - For areas outside of the GTA, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.

Large orders with multiple boxes delivered to a single location may be boxed together for ease of transportation. Please see above for the shipping cost details for multiple orders going to one location. 

Any orders with special instructions may delay the processing of the order. If we have questions regarding your instructions, we will contact you directly via the email address provided at checkout.

Yes. We can deliver to a PO Box.

If we cannot make a delivery the first time, we will deliver a second time to the same address provided at no extra cost. Additional fees will apply if the second delivery is unsuccessful.  If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.
If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.
If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

If you are having trouble at any stage of the process, we are happy to help! Call us at 416-755-1100 (toll free 1-800-561-9177) or email us at help@baskits.com and we will respond in a timely manner.

We ship across North America and provide real-time tracking and proof of delivery as a part of the cost of shipping. If anything goes wrong, we’ll make it right. Some companies offer "free shipping" by not offering customer service and/or by reducing the quality and/or number of items in their baskets. We are unwilling to alter the quality of our gifts/services and prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer free shipping. The good news is the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.