General FAQs

I’m having problems placing an order. What do I do?

If you're having trouble at any stage of the process, we're happy to help! Reach us however's easiest:

  • Live chat: Click the chat icon in the bottom corner of any page (Mon–Fri, 9am–5pm ET)
  • Phone: 416-755-1100 or toll-free 1-800-561-9177), Mon–Fri, 9am–5pm ET
  • Email: help@baskits.com - we respond within 1 business day

If your order is time-sensitive, phone will get you the fastest help.
Am I able to customize a Gift Basket or Gift Box?

Yes! There are a few ways to customize, depending on what you need:

Swap an item in a ready-made basket
Want to change an item in one of our ready-to-ship gift baskets? We can do that for an additional $15 per Baskit - just contact us at help@baskits.com or call 416-755-1100 to arrange it.

Build your own gift from scratch
Prefer to choose everything yourself? Use our Design A Gift service to select your own base and items.

Corporate orders of 10+
Planning a bulk or fully custom order for your team or clients? Email largeorders@baskits.com and we'll work with you directly to co-create a basket that fits your brand and budget.

Please note: we're unable to offer the $15 customization service during November and December, unless the order is for 25+ units.
How can I track your order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can also check your order status anytime on our Track Order Page.

Can't find your order or need help? Contact us at help@baskits.com or 416-755-1100 and we'll look into it for you.
Can I make a change and cancel my order?

We understand that plans can change. While orders are prepared promptly to ensure timely delivery, we’ll always do our best to accommodate a change or cancellation request made within 48 hours before the scheduled shipping date. Please call us 416-755-1100 (toll-free: 1-800-561-9177) Monday to Friday, 9am to 5pm ET or email us at help@baskits.com.

Please note: Once your order has shipped, we are unable to accommodate any changes or cancellations.
What happens if I didn't receive my coupon code or missed applying it at checkout?
  • If you've entered your email to receive a sign-up coupon code and don't see it in your inbox within a few minutes, please check your spam, junk, and promotions folders. If you still can't locate your code, try signing up again in case your email address was entered incorrectly.
  • For immediate assistance with a missing code, contact our Customer Support team via live chat (Mon–Fri, 9am–5pm ET), email at help@baskits.com, or phone at 416-755-1100, before placing your order.
  • Coupon codes must be entered at the time of checkout. By placing an order without applying your code, you acknowledge the order is final at the price shown at checkout. We're unable to apply the code retroactively, or offer a refund, credit, or rebate for its value, after the order has been placed.
What does the shipping fee include?

The shipping fee covers the delivery of your gift, along with the added protection and peace of mind that comes with sending through Baskits. If your gift is lost, damaged, or
stolen, we’ll make it right—including arranging a replacement when applicable,
at no additional cost.
Do you deliver to other locations like Hospitals?

Hospitals (GTA) - Deliveries to hospitals and hotels are only recommended within the Greater Toronto Area. Please provide the recipient’s full name, room number, and whether the recipient is a patient, guest, employee, etc.

(Outside of the GTA) - For areas outside of the GTA, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
How can I reach you?

Our Customer Support team is available Monday to Friday, 9am to 5pm ET, through any of the following:

  • Live chat: Click the chat icon in the bottom corner of any page
  • Phone: 416-755-1100 (toll-free: 1-800-561-9177)
  • Email: help@baskits.com (we respond within 1 business day)
How much does shipping cost?

Shipping rates vary depending on your delivery location and shipping method.

Greater Toronto area (GTA) delivery:

  • Flat rate of $15 per address.

Canada and USA delivery:

  • Shipping rates are calculated at checkout based on the destination and shipping method, with options and rates displayed before you complete your order.

Product FAQs
How do I find a specific product?

Use the search icon at the top of any page. You can search by keyword, product name, brand name, or collection.
I don't know what to get, can you help me choose?

Try our Gift Quiz! Answer a few quick questions about the recipient and your budget, and we'll suggest options tailored to them.
 Can I find your products in stores?

Yes! You're welcome to shop in person at our Toronto location, 74 Railside Road,
open Monday to Friday from 9am to 5pm. No appointment needed, just drop in. This is our only physical location; the full selection is also available online at baskits.com.
How many people are your gift baskets for?

Many of our clients send our products to offices or groups, so we're often asked what size basket is appropriate. As a general guideline:

  • Baskets under $80 typically suit 1-3 people
  • Baskets in the $80-$150 range typically suit 3-6 people
  • Baskets over $150 typically suit 6+ people, and work well for offices or groups 

Keep in mind actual serving sizes can vary by basket contents, If you're unsure, contact us at help@baskits.com and we can help you pick the right size.
Can the packaging be recycled?

Yes, most of our packaging is recyclable, and some pieces are also designed to be reused, from storage and organization to home decor and keepsakes.

Sustainability is an important part of our approach as a certified B Corp. Some of our packaging initiatives include:

  • Shipping boxes that are made from recycled materials and recyclable
  • Clear wrapping made from plant-based resin that is 100% recyclable
  • Reusable acrylic boxes and our iconic reusable bags, which reduce plastic use
  • Catalogs printed on FSC-certified paper

We're continuously exploring new ways to make our packaging more sustainable without compromising on quality or presentation.
I am interested in becoming a supplier. What do I need to do?

Each year, our design team scours the globe to hand-select the finest products to
fill our Baskits. While we actively source internally, we also welcome suppliers and companies to submit products for consideration. Visit our Supplier Page for more information on how to apply.

Payment FAQs
What forms of payment do you accept?
How can I change currency?

The currency selector is at the top of the page on the right side. You can shop our site in USD or CAD. Your checkout currency is tied to the first shipping address entered, not the currency selector.

If you want to pay in a currency that doesn't match your shipping country, call us at 1-800-561-9177, chat with us live, or email help@baskits.com, and we can process the order for you.
I didn't receive my Baskits Digital Gift Card, or I'm having trouble with it. What do I do?

First, check spam, junk, and deleted folders. Still no luck, or having other issues (redeeming, checking your balance, etc.)? Contact us via live chat, phone at 1-800-561-9177, or email at help@baskits.com and we'll help sort it out.
How do I redeem a Baskits Digital Gift Card?

You can redeem your Digital Gift Card online at baskits.com (enter your card number at checkout and click Apply), over the phone, or in person at our Toronto store. If your purchase is less than your card balance, the remaining balance stays on the card for next time; if it's more, you'll need to cover the difference with a credit card, Google Pay, or Apple Pay. Digital Gift Cards cannot be redeemed for cash, never expire, and carry no activation or dormancy fees. Once purchased, they're final sale and cannot be returned or exchanged.
Do you offer Baskits Digital Gift Cards?

Yes, we offer Digital Gift Cards! Simply select your desired dollar amount and add it to your cart. At checkout, enter the recipient's email address, we'll email the Digital Gift Card directly to them, along with a confirmation email to you. Digital Gift Cards are available in USD or CAD, for recipients anywhere in the world. Note that
physical product orders can only be shipped within the USA and Canada.