Refund policy
At Baskits, we take pride in delivering exceptional gifts and outstanding customer service. If you are not completely satisfied with your purchase, please contact us at 1-800-561-9177 or email us at help@baskits.com and we'll work with you to find the best solution.
Order Changes & Cancellations
Orders are prepared immediately to ensure prompt delivery. Because of this, changes or cancellations cannot be guaranteed if requested less than 48 hours before the scheduled shipping date.
During the holiday season (November and December), we'll do our best to accommodate requests, but changes cannot be guaranteed.
Returns & Exchanges
Due to food safety regulations, food and other perishable products cannot be returned or exchanged.
Unopened, non-perishable products in their original packaging may be returned or exchanged within 30 days of the order date. Eligible items may be exchanged for another item of equal value or returned for a Baskits eGift Card equal to the item's value.
All eligible returns and exchanges must be shipped back at the recipient's expense unless the return is the result of our error or a damaged item. A 15% restocking fee applies to eligible returns. Original shipping charges are non-refundable, and refunds can only be issued to the original purchaser. Personalized products are final sale.
Approved refunds will be processed to the original method of payment. Please allow several business days for your financial institution to post the refund to your account. All returned items are inspected before a refund, exchange, or gift card is issued.
Duplicate gifts
If a recipient receives two identical gifts, the duplicate item is not eligible for a monetary refund. Only non-perishable gifts may be returned or exchanged. Eligible duplicate items may be exchanged for another item of equal value or returned for a gift card in the amount of the item’s value. All duplicate items must be returned at the expense of the recipient.
Damaged, Lost or Incorrect Orders
If your gift arrives damaged, incorrect, or is confirmed lost in transit, we'll make it right. Please contact our Customer Care Team at 1-800-561-9177 or help@baskits.com, within 48 hours of delivery with your order number and we'll work to resolve your concern as quickly as possible.
Product Availability
Occasionally, a product may become unavailable or its packaging may change. When necessary, we reserve the right to substitute an item with one of equal or greater value while maintaining the overall quality and presentation of your gift.
Food Safety
All food products are individually wrapped before shipment to ensure freshness and comply with food safety standards. Product images may show products opened for display purposes only.
Terms of Sale
This Refund Policy forms part of, and should be read together with, our Terms of Sale, which govern all purchases made through our site. In the event of a conflict between this Refund Policy and the Terms of Sale, the Terms of Sale will govern.
Need Assistance?
When you choose Baskits, you can trust us to deliver exceptional quality, thoughtful gifts, and the highest level of service. If you are not completely satisfied with your purchase or the gift you’ve received, our Customer Care team is happy to help. Whether you have questions about a return, exchange, or refund, we’re committed to understanding your concerns and finding the best possible solution.
For assistance, please contact us at 416-755-1100 (toll-free 1-800-561-9177) or email help@baskits.com. We’ll work to resolve your concern as quickly as possible.